A to Z Kitchens Ltd (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information when you interact with us:
Personal Information:
Name, email address, phone number, and delivery/physical address
Payment information when you place an order, make a purchase, or request a quotation
Opt-in records and timestamps for all communication channels (SMS, email, contact forms)
Non-Personal Information:
IP address, browser type, and device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries, quotes, and supply requests
Showroom visit details and kitchen planning preferences
Order history, delivery correspondence, and feedback
2. How We Use Your Information
We use collected data solely for legitimate business purposes:
Providing, pricing, and supplying our bespoke kitchen cabinets, worktops, and appliances
Processing transactions, invoices, and payments
Communicating with you regarding your inquiries, quotes, orders, and delivery schedules
Enhancing website functionality, performance, and user experience
Ensuring security, fraud prevention, and operational integrity
Maintaining accurate records of your communication preferences and explicit consent
Compliance & Privacy
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions: By opting into our SMS messaging services (for instance, when requesting a supply quote, delivery updates, or showroom communication), you agree to receive text messages related to our services, including order status, delivery notifications, customer support, and important updates.
Opt-In & Consent:
You will only receive SMS messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with all applicable telecommunications, data protection, and consumer regulations
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content:
Message frequency varies based on your interactions and active kitchen orders
Messages will be directly related to the services, quotes, or deliveries you have requested
We do not send promotional content via SMS without specific prior consent
Help & Support:
Reply “HELP” for assistance or contact us at hello@atozkitchens.co.uk. Customer support is available during regular showroom hours (Monday to Saturday, 9:00am–5:30pm).
Carrier Information:
Standard message and data rates may apply depending on your mobile network provider
Carriers and mobile networks are not liable for delayed or undelivered messages
Supported across all major UK and regional mobile networks
SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or courier delivery dispatch, is strictly limited to fulfilling your order. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information only with:
Service Providers:
Third-party vendors who assist in our operations (e.g., payment processing, secure database hosting, delivery logistics)
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
All service providers are contractually obligated to maintain strict confidentiality and security
Legal Compliance:
If required by applicable law, legal process, or to protect our legal rights
In response to valid law enforcement requests or court orders
Business Transfers:
In the event of a merger, acquisition, or sale of business assets
In such cases, your data remains fully protected under the terms of this policy
Important note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver communications.
5. Data Security
We implement and maintain robust security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments, software updates, and review procedures
Team training on data protection and confidentiality standards
Breach notification protocols in accordance with applicable UK data privacy laws
Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior to improve our website
Remember your preferences and browsing selections
Improve website functionality and overall user experience
Measure the effectiveness of our services and content
You may control or disable cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
Under data protection laws, you have the right to:
Access, update, or request deletion of your personal information
Opt-out of marketing emails by clicking “unsubscribe” in any marketing message
Opt-out of SMS messages at any time by replying “STOP”
Request details on how we process and hold your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority (such as the UK Information Commissioner's Office - ICO) if you believe your rights have been violated
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to external third-party websites (such as appliance manufacturers or design resources). We are not responsible for their content or privacy practices and encourage you to review their policies. This privacy policy applies solely to information collected by A to Z Kitchens Ltd.
9. Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be published on our website along with the current effective date. For significant changes, we will provide additional notice by email or through an announcement on our website.
10. Contact Us
If you have questions about this Privacy Policy, your rights, or how your information is handled, please contact us:
A to Z Kitchens Ltd
24 Cockburn Street, Edinburgh, EH1 1BY, United Kingdom